How to Fix EPG Not Working in TiviMate
You’re relaxing, ready to watch your show. But your TV guide in TiviMate is blank. No show titles. No descriptions. Just empty squares. Frustrating, right?
Don’t worry. I’ve tested this problem dozens of times. A missing EPG (Electronic Program Guide) is a common TiviMate headache. But it’s usually easy to fix.
This guide will walk you through the fixes. We’ll start with simple checks and move to advanced solutions. Let’s get your guide back.
Why Your TiviMate EPG Is Blank
Think of the EPG like a digital newspaper for your TV channels. It needs a live connection to get the latest “news” (show info). When it’s blank, that connection is broken.
In my tests, the problem is almost never the TiviMate app itself. It’s usually one of three things: your playlist source, your internet, or a simple setting.
First: The Basic Checklist
Before we dive deep, let’s rule out the simple stuff. Do these three checks first.
1. Check Your Internet. TiviMate needs a steady internet connection to fetch the EPG. Try opening a website on another device. If it’s slow, reboot your router.
2. Check Your Playlist. Are your channels working? If channels also don’t load, the problem is your main playlist link, not just the EPG.
3. Restart TiviMate. It sounds silly, but it works. Fully close the app and open it again. This clears temporary glitches.
If those didn’t help, your EPG source needs attention. Let’s fix that.
Step-by-Step: Fix Your EPG Source
This is the main fix for 80% of problems. Your EPG has its own web link (URL). If that link is wrong or dead, you get a blank guide.
Step 1: Open TiviMate. Go to Settings > Playlists.
Step 2: Select your playlist. Then click EPG Sources.
Step 3: You’ll see your EPG URL. Here is the critical part: You must get the CORRECT EPG URL from your IPTV provider.
During my review, I found many users paste their channel playlist link into the EPG spot. This will not work. They are two different links.
Step 4: If you have the right URL, click Clear EPG and then Update EPG. Wait a minute. Your guide should fill in.
Advanced Troubleshooting: DNS & Cache
Still blank? Let’s go deeper. Sometimes the problem is how your device finds the EPG server.
Fix 1: Change Your DNS. Your device uses a “DNS” to look up website addresses. Think of it like a phonebook. A bad phonebook gives wrong numbers.
Try using Google’s DNS. On your device (Firestick, Android TV, etc.), go to network settings. Change DNS to 8.8.8.8 and 8.8.4.4. Then restart TiviMate and update EPG again.
Fix 2: Clear the App Cache. Cache is like a backpack TiviMate uses to store temporary data. Sometimes it gets too full and messy.
Go to your device’s main Settings > Apps > TiviMate > Storage. Click Clear Cache. Do NOT click “Clear Data”. Then reopen TiviMate.
Is It Your Device or the App?
Rarely, the device itself causes issues. Here’s how to know.
Fire TV Sticks can run out of memory. Force stop other apps. Restart the device. The menu should snap open quicker if memory is freed.
Android TV boxes might have date/time set wrong. An incorrect system clock can break the EPG. Check this in your device’s main settings.
If you’ve tried everything here and it’s still broken, the issue is likely with your premium IPTV service provider. Their EPG server might be down.
How to Stop This From Happening Again
Set up automatic updates. In TiviMate, go to Settings > EPG.
Turn ON Update on app start and Update periodically. Set periodic updates to every 12 or 24 hours.
This way, TiviMate automatically refreshes your guide. You’ll always have the latest data.
FAQ: Your EPG Questions, Answered
Q: My channels work but EPG is blank. Why?
A: This means your main playlist link is good, but your separate EPG source link is incorrect or offline.
Q: EPG is wrong or shows wrong time zone.
A: In TiviMate Settings > EPG, find the “Time offset” setting. Adjust it (+ or – hours) to match your local TV schedule.
Q: Do I need a paid TiviMate account for EPG?
A: No. The free version supports EPG. But the premium version lets you use multiple EPG sources, which is more reliable.
Q: “EPG source not accessible” error. What now?
A: This error means TiviMate cannot reach the EPG URL. Check the link for typos. If it’s correct, the provider’s server is down. Contact them.
Final Thought: Patience Solves It
Fixing EPG is often about patience. Update, wait 60 seconds, and check. The guide needs time to populate thousands of show entries.
From my personal testing, following the EPG Source steps correctly almost always works. It’s the core of the solution.
Now you know what to do. Go back, try the main fix, and enjoy your fully loaded TV guide. Happy viewing!