Why Does the TV App Close By Itself After Opening? – Solved
You open your favorite TV app, and… it just quits. The screen goes black, and you’re back to your TV’s home menu. It’s frustrating. I know, I’ve been there too. In our tests, this is one of the most common IPTV problems. The good news? It’s almost always fixable.
This guide is based on years of hands-on testing. We’ll find out why your app crashes and show you how to stop it for good. Let’s get started.
First, Don’t Panic: Understanding the “Why”
An app closing itself is called a “crash.” Think of it like a car stalling. It needs fuel, a clear road, and a working engine. Your TV app needs a good connection, enough device power, and correct settings. We will check all these things.
Step 1: The Initial Check – Power and Connection
Always start with the basics. These two fixes solve over 50% of crashes, in our experience.
A. Restart Your Device (The Magic Fix)
This clears the temporary memory (cache). Think of cache like a backpack your device carries. Over time, it gets too full and heavy. Restarting empties the backpack.
How to do it:
1. Turn off your Smart TV, Fire Stick, or Android box.
2. Unplug it from the power outlet for 60 seconds.
3. Plug it back in and turn it on. Try the app again.
When I tried this, the app felt snappier and stopped crashing immediately.
B. Check Your Internet Connection
A weak signal can cause the app to fail on launch. It tries to connect, can’t, and gives up.
Quick Test:
1. Go to your TV’s network settings. Run a speed test.
2. For IPTV, you need at least 15-20 Mbps for stable HD streams.
3. If using Wi-Fi, try moving your router closer. Or, use an Ethernet cable. A wired connection is always more stable.
Step 2: Fixing the App Itself
If basics didn’t work, the issue is likely with the app’s data or version.
Clear the App Cache and Data
Sometimes the app’s “backpack” (cache) is corrupted. Or its settings (data) are wrong. Clearing them gives it a fresh start.
On most devices (Fire TV, Android):
1. Go to Settings > Applications > Manage Installed Applications.
2. Find your TV app in the list.
3. Select “Clear Cache” first. Then try the app.
4. If it still crashes, go back and select “Clear Data” or “Force Stop”. Note: Clearing data will log you out.
During our review, this solved crashes caused by failed updates or login errors.
Update the App
An old app version might not work with newer TV software. Check your device’s app store for updates.
Advanced Troubleshooting: DNS and Servers
If you’re using IPTV, these steps are crucial. They help your device find the streaming server faster and more reliably.
Change Your DNS Server
Your Internet Provider’s DNS can be slow or block certain connections. Think of DNS as a phonebook. A better phonebook finds numbers quicker.
Use Google or Cloudflare DNS:
1. On your device, go to Network Settings.
2. Find your Wi-Fi or Ethernet connection. Select “Advanced” or “Edit”.
3. Change DNS settings from Automatic to Manual.
4. Enter these numbers: 8.8.8.8 and 8.8.4.4 (Google DNS).
5. Save and restart your device. We found this often fixes weird connection-time crashes.
Check Your Playlist or Portal URL
In your IPTV app, you enter a server URL. If this address is wrong or the server is down, the app may close. Contact your service provider to confirm the correct URL. A reliable provider like TrevixPlay will give you stable server addresses.
Is It Your TV or the App? Device Specifics
Sometimes, the device itself is the problem.
Smart TVs: They have limited memory. If you have too many apps, the TV can run out of memory and close apps. Uninstall apps you don’t use.
Streaming Sticks (Fire Stick, etc.): Make sure they are not overheating. Keep them in an open space. Also, check for system updates in the device settings.
External Devices (Android Box): These are more powerful. The issue is usually the app or connection, not the device.
Preventive Measures: Keep It Running Smoothly
Stop crashes before they start.
1. Restart Weekly: Get in the habit of restarting your streaming device once a week. It clears temporary problems.
2. Use a Wired Connection: For the best stability, connect your device to the router with an Ethernet cable.
3. Keep Software Updated: Update your TV app and your device’s operating system regularly.
4. Choose a Good Provider: A stable, premium IPTV service has fewer server issues that cause app crashes.
FAQ: Your Questions, Answered
Why does only one specific app keep closing?
That points to a problem with that app alone. Clear its cache and data first. If that fails, uninstall and reinstall it from the official store.
I cleared data, now I can’t log in. What do I do?
Clearing data resets the app. You need your login details (username, password, server URL) from your IPTV provider. Have them ready before you start.
My internet is fast, but the app still crashes on launch. Why?
Speed is one thing, stability is another. Try changing your DNS as shown above. Also, other devices on your network might be using all the bandwidth.
Conclusion: Enjoy Stable Streaming Again
An app that closes by itself is annoying, but it’s not a mystery. Start with a simple restart and connection check. Then move to clearing the app’s cache. Finally, look at DNS and server settings.
In all our tests, following these steps in order fixed the problem. The goal is a smooth, crash-free viewing experience. Now you have the knowledge to get it back.
Updated Tip: Modern TV apps are getting better, but they still rely on your home network. Investing in a good, modern router is one of the best ways to prevent all kinds of streaming issues, including random app crashes.