At TrevixPlay, we are dedicated to delivering a stable and high-performance IPTV service that meets the expectations of our customers. Our support team works hard to ensure your subscription is activated properly, installed correctly, and functioning smoothly on your device.

We believe in transparency, and this policy outlines when refunds may be issued and under what conditions.

✅ What You Can Expect From Us

• IPTV subscriptions with access to thousands of channels, movies, and series.

• Full support before and after activation — to ensure everything works correctly.

• Compatibility with most Smart TVs, Android Boxes, Firesticks, smartphones, and IPTV apps.

• Fast assistance via WhatsApp if you face any issue.

❌ What Is NOT Covered by Refunds

To keep our service fair and sustainable, refunds will NOT be granted for the following reasons:

• Unsupported or outdated devices that do not run IPTV apps correctly.

• Poor internet quality or slow connection from your provider.

• Incorrect setup done by the user without contacting our support.

• Personal preference or change of mind after activation.

• Trying to use the same subscription on multiple devices (unless allowed by plan).

💸 Refund Eligibility

A refund may be granted only under the following conditions:

• The IPTV subscription does not work at all after activation.

• You have contacted our support via WhatsApp and we were unable to fix the issue.

• The request is submitted within 24 hours of activation.

• You provide accurate information and proof of the issue.

We always try to fix any technical problems before considering a refund. In most cases, our team can solve the issue in minutes.

🧾 Important Notes

• Once the IPTV subscription is working and channels are accessible, the sale is final.

• All subscriptions are digital products and are delivered instantly. We do not offer partial refunds for unused time.

• Each subscription is valid for one device unless otherwise stated.

📲 Need Help?

If you’re experiencing any issue, please contact us first. Most problems are easy to solve with our help.

👉 Contact TrevixPlay on WhatsApp

Our support team is available every day. We speak your language and will guide you step by step — honestly, professionally, and without pressure.